SERVPRO of Northwest Spokane Employee Photos

Chandler, Brandy & Steve Knight

Chandler, Brandy & Steve Knight

SERVPRO of Northwest Spokane understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Northwest Spokane specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Northwest Spokane can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Northwest Spokane.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

No job is too small or too large - SERVPRO is the largest restoration company in Spokane and Eastern WA. SERVPRO of Northwest Spokane has the training, equipment, and expertise to handle ALL of your restoration and cleaning needs. Joining together with our sister Franchises - SERVPRO of Northeast Spokane, SERVPRO of South & West Spokane County and SERVPRO of The Spokane Valley - makes us the largest restoration company in Eastern Washington. 


  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • IICRC Certified Firm
  • RRRP - Lead-Based Paint Activities and Renovation
  • WRT - Water Damage Restoration Technician

Headshot of Jess Hockett

Jess Hockett

Director of Sales & Marketing

Jess is the General Sales & Marketing Manager at SERVPRO Of Northwest Spokane. Jess' entire professional career has been invested in business development and marketing with a focus on the development and implementation of creative strategies to help businesses grow.

As General Sales & Marketing Manager at SERVPRO Of Northwest Spokane, Jess is responsible for developing, planning and implementing all sales, marketing & product development plans and activities as well as managing our Franchise's sales team. Additionally, Jess develops and grows relationships with industry professionals within the Spokane area.

A lifelong resident of Spokane and active father of 2 boys, Jess' passions include spending time with his boys, baseball, classic cars, music and the outdoors.

Headshot of Rachael Hoglin

Rachael Hoglin

Office Manager/File Audit Administrator

Rachael has been with SERVPRO since 1997 and has worn many hats in her time here.  Rachael holds multiple mitigation and restoration certifications including Certified Mold Professional, Lead Renovator, Restorative Drying 101 & 301 and she holds an IICRC Certification for Water Damage Restoration.  With her years of experience as a Fire Damage Crew Lead, as well as Estimator and Project Manager, Rachael brings a valuable and unique base of knowledge to our company.  

In her current role as Office Manager/File Audit Administrator here at SERVPRO, Rachael helps facilitate the relationship between our staff and the various insurance companies we work with.  The industry is constantly evolving and each company has a specific set of rules that we have to adhere to in order for the customers experience to go smoothly.  Rachael ensures that all the details are taken care of and our customers receive the best service possible.  

A lifelong resident of Spokane, Rachael enjoys spending time with her husband and her young daughter and can often be found cheering on her husbands' softball team.

Headshot of Ross Ingraham

Ross Ingraham

Manager, Mitigation Division

Ross is the Manager of our Mitigation Division. That means he has specialized training in cleaning things like water damage, smoke damage, fire damage, even biohazard damage. He and his crew use specialized knowledge and equipment to mitigate all kinds of damage. The first step in making it "like it never even happened."

SERVPRO male employee in baseball cap

Ken Farris

Project Manager

As a Project Manager, Ken manages production crews and jobs according to SERVPRO® and industry protocols. Ken assigns and coordinates jobs with crews, coordinates requirements for the job, completes job files, supervises production, and monitors jobs from start to finish. Ken provides and communicates scoping of services and job estimates while monitoring and following up on all assigned jobs ensuring customer needs are met. 

Helping others drives Ken in all aspects of his life. A true family man, Ken finds happiness by spending time with his wife and their two kids, a son and a daughter. 

Headshot of John Dean

John Dean

Project Manager, Mitigation Division

John is a Project Manager in our Mitigation Department. That means he works directly with property owners to evaluate, recommend and implement damage mitigation techniques from everything to water and fire damage to mold and biohazard damage. Customers can rest easy when John is on the job.

John Slater headshot smiling, wearing glasses

John Slater

Manager, Construction Division

John is the manager of our Construction Division at SERVPRO of Spokane County. John is responsible for repair and restoration of your damaged property. He comes in after the damage is cleaned up and makes things like new again. If your house has fire damage, John and his crew will restore it. If a storm hits and a tree falls on your house, John has just the right crew to make it "like it never even happened."

Matt Butler smiling

Matt Butler

Senior Construction Estimator

As the Senior Construction Estimator for our SERVPRO franchises, Matt develops repair and rebuild estimates and communicates with customers and insurance adjusters the scope and expectations for repairs and rebuilds. Matt takes a hands-on approach to each job/project embracing large scale projects while also showing equal attention to smaller jobs.  Matt finds solutions to complicated problems no matter how unique the circumstances and he has worked in the restoration and construction industries for over 8 years. Matt succeeds at meeting deadlines and setting goals to expedite projects quickly and to IICRC and building and construction industry standards.

Matt is skilled in Xactimate and Xactware to scope projects and prepare estimates for insurance companies, as well as actively managing mitigation through to completion. Matt has and continues to build relationships with insurance professionals and is skilled at communicating and working with them to ensure timely approval of repair estimates while ensuring the scope of work will deliver complete restoration and repairs for the customer.  Matt communicates with property owners the expectations to build their structure back to its original form.

Matt is married, is a busy father to 3 girls, enjoys barbeque cooking, and has lived in the Spokane area for over 14 years.

Headshot of Carl Hoglin

Carl Hoglin

Construction Estimator

Carl is our Construction Estimator. He uses his extensive knowledge of construction processes and techniques to make sure customers get an accurate estimate of what it will take to make it "like it never even happened."

Headshot of Chris Janosek

Chris Janosek

Job Lead/Lead Technician

Chris is our Job Lead/Lead Technician in our Mitigation Department. He's the first person on the scene when a customer experiences a loss. If you've had water damage in your home or business, you can breathe a sigh of relief when Chris is on the job. 

SERVPRO Employee headshot

Nathan Bouldin

Job Lead/Technician

Nathan is Job Lead/Technician in our Mitigation Department. He uses his considerable skill and training to make sure your property is cleaned and dried after water or fire damage. 

Headshot of bearded man wearing SERVPRO branded shirt

Gill Gilliland

Senior Commercial Business Development 

Gill is part of our commercial business development team. He is responsible for cultivating relationships with SERVPRO's commercial customer base and keeping them appraised of SERVPRO's capabilities that would benefit businesses. 

He develops close working relationships with customers and potential customers so they can learn how SERVPRO services can be applied to help businesses stay on top of circumstances that might impact operation of their physical facilities.

Photo of Craig Chamberlin

Craig Chamberlin

Public Relations/Community Outreach/Business Development

Craig Chamberlin is responsible for Public Relations and Community Outreach for all SERVPRO franchises serving the greater Spokane area. He will help establish and maintain lines of communication and relationships with Spokane business, government and media. 

Blonde woman in SERVPRO franchise attire

Brittany Buckner

Commercial Business Development

Brittany Buckner is part of our commercial business development team. She is responsible for cultivating relationships with SERVPRO's commercial customer base and keeping them appraised of SERVPRO's capabilities that would benefit businesses. 

When she's not working hard for SERVPRO customers she enjoys skydiving, being in the outdoors and spending time with her 3 children.

Group photo of SERVPRO Staff

The SERVPRO of Northwest Spokane Team

We are here 24/7 365 to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire.  We will work for you and take care of every detail - We Are ALWAYS Here to Help!